Volunteer Parent and Family Advocate

Working with families in Norfolk who are involved with Children’s Services, through to supporting parents during proceedings in court, where they are at risk of having children removed from the family.

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Role Description

Outline of Role
Are you looking to volunteer for a few hours each week?

We are looking for volunteers with knowledge or experience in one or more of the following areas:

·        Child Protection Procedures,

·        Social Work,

·        Safeguarding

·        Families where Children’s Services have some involvement

·        Working with parents with mental health issues

·        Working with parents with learning difficulties


If you do not have previous experience training will be offered to the right candidate.

This is an important and varied role, giving you the opportunity to offer personalised information, advice and support, with the aim of enabling you to assist families who are working with Children’s Services.

The role provides you with an opportunity to work with families, from their initial involvement with Children’s Services and whilst undergoing scrutiny, through to supporting parents during proceedings in court, where they are at risk of having children removed from the family.

You will support and work together with parents to ensure their voices are heard and hopefully assist them to understand and fully engage with the process. The role will require you to have the emotional intelligence to be able to accept and manage outcomes, outcomes which may cause significant distress to families.


Role overview:
The Family Advocate role could involve assisting the client with some/all of the following:

·        Provide information and advice, face to face; verbally and in writing

·        Liaise with families legal representatives, solicitors and barristers and attend legal appointments with the client

·        Enable people to become self-advocates, by providing them with the skills and knowledge they require to speak up for themselves

·        Ensure parents are supported to engage with Children’s Services’ processes.

·        Help parents to understand the decisions being made

·        Ensure the voice of the parent is heard

·        Attend court to support parents

·        Signpost clients to other organisations if required


Volunteering Arrangements
All volunteers are required to undertake our core training programme. This covers basic safeguarding and other key features.

New volunteers will have an opportunity to ‘shadow’ experienced volunteers and members of staff

Volunteers are required to adhere to the organisation’s policies and practice guidelines.

Reasonable expenses, including travel whilst undertaking this role will be reimbursed. This includes mileage (currently £0.45 p/mile) and parking costs.

Applications must include 2 satisfactory references. Applicants must complete a Disclosure and Barring Service check.


Person specification
An awareness of disabling barriers and how these might impact upon clients, their families and carers

Experience in or knowledge of issues relating to Child Protection

Working with adults with mental health issues or learning difficulties

Honesty, integrity and ability to keep matters confidential

An ability to be empathetic, whilst maintaining professional boundaries

Reliability, and only committing to a level of volunteering which is realistic

Good interpersonal skills

Confident and outgoing

The ability to be non-judgmental

Good verbal and written communication skills

Excellent listening skills

Ability to work on own initiative and as part of a team

Sound administrative skills, and an ability to maintain accurate case records

Commitment to attend training courses and team meetings

Ability to follow organisational policies and procedures including safeguarding, data protection and health and safety





Apply for this role

  • You will need to provide contact details and some simple information about yourself, along with details of two referees. Your referees must have known you for at least twelve months, and have agreed to support your application.
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  • Your Referees

    Please give details of two referees, not related to you and who have known you for at least 12 months, who have agreed to support this application.
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  • Referee 2

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