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UK Power Networks Priority Register

Equal Lives is working with UK Power Networks to promote their Priority Service as detailed below. UK Power Network Logo

UK Power Networks keeps the lights on across London, the South East and East of England, regardless of who you pay your bills to and you can call them on 105 if you have a power cut.

The company has a Priority Services Register to provide free additional help, support and advice during a power cut to pensioners, families with young children and people with special needs, disabilities or health conditions.

The register provides you with access to several extra help services including:

  • Welcome pack with useful advice about preparing for a power cut
  • 24-hour priority phone number to call for updates until power is back on
  • Tailored support if needed such as home visits, hot meals, advice and keeping your friends and relatives updated
  • Home visit from their staff or through their charity partnership with the British Red Cross
  • In certain scenarios they may also offer a free hotel overnight and transport to the hotel.

Kerry Potter, priority services manager at UK Power Networks, said: “There are many people that could benefit from being on our Priority Services Register. This includes people living with disabilities. While power cuts are rare there’s no harm in being prepared.

When it comes to power cuts most people know to have a torch and an old-fashioned corded phone handy. Most modern fridges and freezers can stay cold for up to 15 hours. But for those who require extra help or have concerns, being on the register is another practical way to be prepared and save unnecessary worry.

We want to provide the best possible customer service, far beyond what’s normally expected. Our team is dedicated to supporting customers with specific needs. While being on the register doesn’t mean we can get the power back on quicker, it does mean we know about a person’s situation. Our dedicated team can provide support tailored to their needs.”                                                                                                                                   

Power cut? Call 105 image

TO REGISTER or find out more follow the link below:

You can also pick up a Registration Form from the Equal Lives Office.

It’s a really good service so why not take a look for yourself and join up today.

You can also view the Utility Networks Booklet here: Utility Networks Booklet 2018

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