Support Services

What are Support Services?

Independent living is about ensuring you have the choice, control and responsibility over your life. Equal Lives can support, advise and provide information with the following services – whether you are receiving funding from Norfolk County Council (Adult or Children’s Services), NHS Continuing Health Care or funding your own support privately.

We offer the following services:

More information about these can be found on the right sidebar; we also offer services in Suffolk and more information about this is also available on the right sidebar.

  • Employment and Recruitment Service (including our PA Register)
  • Complete Children and Families Direct Payments Service
  • Payroll Service
  • Supported Account Service
  • Support Planning Service

For more information please see our booklet entitled Support Services available to download.


Support Groups

There are regular opportunities for all disabled people and carers in Norfolk to meet locally at Independent Living Groups.  The groups meet in a supportive environment and enable people to share and swap information and talk with peers about many issues, including the Personal Budgets/Direct Payment process and living independently. There are also interesting talks/presentations on topical subjects at most meetings.

Our Personal Budget Peer Supporters

We now have 4 volunteers who are available to talk to people wanting support around personal budgets or direct payments. They are not advisors or advocates and do not replace that service, rather they can support by listening and sharing their own experience of using personal budgets and/or living with a disability. As volunteers, they are not in the office every day but we can arrange a call back. Each one of them has different experiences and skills to share, whether it be living with and managing mental ill health or employing a PA/support worker. The volunteers have so far been offering an extra level of support to some of our existing clients both in our independent Living Service and the advocacy team but are able to talk to anyone. If you are interested in talking to a peer supporter please contact us.

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