On Monday 20 March 2017 Citizens Advice opened its doors in Hanse House to people seeking help and advice about a huge range of issues including employment, benefits, relationships, consumer goods and services, disputes with neighbours, debt, housing, family, and health. There is also a New Horizons project based at the Citizens Advice. This offers home visits for isolated people who need help to get online, into employment, and with managing money.
All the Advisers are volunteers, but have received extensive training on how to access information to help the public. They are not always able to give specialist information, such as with legal matters or complex housing and debt issues, but they will know exactly where to go to get the help needed. Citizens Advice works closely with other voluntary and statutory agencies in the town and local area.
King’s Lynn Citizens Advice is open from 10 a.m. to 2 p.m. on Mondays, Tuesdays and Thursdays. Access to Hanse House (PE30 5GN) is from St Margaret’s Place (opposite the entrance to King’s Lynn Minster on Saturday Market Place), or from the riverside on South Quay, through the courtyard next to the Rathskeller Bistro.
King’s Lynn Citizens Advice Team is in urgent need of more volunteers to train for a variety of roles, not just advice work, but also in the reception area and to help with background administration. No specific experience is required as there is a comprehensive training programme for all roles, including the use of the office computer system and how to access online information.
Volunteers are welcome from all walks of life, with an ideal commitment of one session per week, following training. Holidays, other work schedules and child care responsibilities are respectfully honoured.
If you would like to express an interest in volunteering, please email Norfolk Citizens Advice at firstname.lastname@example.org or call Emma Manser on 01603 679680 for an informal chat.
For further information go to: www.citizensadvice.org.uk