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Information
& Advice

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We are pleased to share that our Advice Service is now fully open. Our Advisers have over 30 years combined advice experience and can support with enquiries from adults (18+) in Norfolk who identify as Disabled.

 

Our designated Triage Assistant is waiting to take enquiries via phone or email.

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Our team can advise on:

  • Welfare rights and disability benefits

  • Assessment of health and social care needs

  • Personal budgets and direct payments

  • Rights and entitlements

  • Other issues related to disability, such as accessibility and employment

 

If you have any enquiries, please contact us on 01508 491210, email us at advice@equallives.org.uk, or use our website form Contact | Equal Lives.

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If you are a member of the public and are looking for an advice agency to support you please check the Norfolk Community advice networks directory and make contact with the agency directly Directory of Advice and Support Organisations - Norfolk Community Advice Network

Equal Lives are proud to be a member of:

The Norfolk Community Advice Network logo. Over a white background, ‘NCAN’ is written in large bold, black text, with ‘Norfolk Community Advice Network’ underneath in smaller black text. To the right of NCAN are simple, gender-neutral, green people shapes.

If we cannot help you, we work closely with a range of other advice agencies as part of the Norfolk Community Advice Network and so if we can’t help, we will try and find someone who we can signpost you to, or make a referral on your behalf when needed.

The Advice UK logo. Over a white background, in black text are the words ‘Advice UK’. ‘Advice’ is bolder than ‘UK’. To the left of the text is a purple sphere shape with white lines across it connecting dots.
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Christmas Opening Hours 

Shopmobility 

Monday 22nd December 

Tuesday 23rd December 

Christmas Eve 

Christmas Day 

Boxing Day 

8:30 am - 4:30 pm

8:30 am - 4:30 pm

8:30 am - 12:30 pm

CLOSED

CLOSED 

Monday 29th December 

Tuesday 30th December 

New Year's Eve  

New Year's Day 

Friday 2nd January 2026 

8:30 am - 4:30 pm

8:30 am - 4:30 pm

8:30 am - 12:30 pm

CLOSED

8.30 am - 4.30 pm 

CLOSED

9:00 am - 4:00 pm

9:00 am - 4:00pm 

CLOSED

CLOSED 

Monday 22nd December 

Tuesday 23rd December 

Christmas Eve 

Christmas Day 

Boxing Day 

Monday 29th December 

Tuesday 30th December 

New Year's Eve  

New Year's Day 

Friday 2nd January 2026 

CLOSED

9:00 am - 4:00 pm

CLOSED

CLOSED

9:00 am - 4.00 pm 

Company Limited by Guarantee

Registered in England and Wales No. 4098341

Registered Charity No. 1084108 

Registered VAT No. 927 9604 86

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Postal Address:

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Ground Floor
St Vedast House
5-7 St Vedast Street
Norwich
NR1 1BT

    

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