Housing Advice

Equal Lives can support you with general information around housing, but we are not a specialist housing advice service.  Good sources of general information can be found at the following websites:




Shelter are the experts for complex housing issues, but also it is worth looking at the following individual webpages on specific topics about council and housing association housing providers:





Housing Allocation

Allocations policies are different in each local authority area.  Examples are:

North Norfolk: https://www.north-norfolk.gov.uk/media/1635/allocations_scheme.pdf


Norwich City Council has the following allocation Bands:

  • Bronze
  • Emergency
  • Gold
  • Low need
  • Silver

Full details are at: https://www.norwichhomeoptions.org.uk/Data/ASPPages/1/32.aspx

Other options are outlined here: https://www.norwichhomeoptions.org.uk/Data/ASPPages/1/97.aspx

Challenging legal decisions

Unfortunately we cannot offer qualified legal advice or represent you in Court.  You can check here https://www.gov.uk/check-legal-aid whether you may be eligible for Legal Aid – this is an online step-by-step way to check, based on your personal circumstances.

If you are not eligible for Legal Aid, there are still some solicitors who offer a free 20 minute consultation (you need to phone them and ask).

Alternatively Norfolk Community Law Service and Citizens Advice do offer appointments with solicitors. See https://www.citizensadvice.org.uk/housing/ and https://www.citizensadvice.org.uk/law-and-courts/legal-system/finding-free-or-affordable-legal-help/ 

The Bar Council have written a useful guide that may help you understand the process and also how to represent yourself in court. See www.barcouncil.org.uk/using-a-barrister/representing-yourself-in-court/

You can also contact Shelter, a housing and homelessness charity.

If you want to know about housing related benefits, please see the information here.

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