Crisis contact list
Equal Lives has signed up to the Harwood Care & Support Charter following a request as a provider of services from Norfolk County Council to sign up to the charter that they too are signed up to. This means that we are committed to listening to people to understand how their needs can be best met, either through our own services or others. When people who face disabling barriers, their families or carers contact us in a crisis we aim to provide information, advice and support as soon as we possibly can. Our commitment to the Charter means we do not want to leave people unsupported, and we hope that the contact details below will be helpful.
You can find out more about the charter and the principles here: https://equallives.org.uk/about-us/harwood-care-and-support-charter/
Norfolk County Council
Can provide access to advice and support about a range of issues such as arranging support at home for those in urgent need, and advising on safeguarding concerns.
Call: 0344 800 8020 Website: https://www.norfolk.gov.uk/
If you have urgent, unplanned care needs, for example if you have fallen but are unhurt, Swift Response service operates 24 hours a day and is free for Norfolk residents over the age of 18. Call 0344 800 8020, option 1.
Norfolk County Council’s Norfolk Directory
This is a community database Norfolk County Council have made available through their website with over 5000 entries of local information to you find details about groups and services available in your local area. Website: www.norfolk.gov.uk/directory
The Trusted trader directory provides details of reputable local businesses that comply with consumer protection law and are fully insured.
Email: email@example.com Call: 0344 800 8020
Most food banks are run by the Trussell Trust. This is a Christian charity that provides assistance to people of all backgrounds and all faiths, or none, who are found to be in genuine need. They work by referral from a range of professionals (such as doctors, health visitors, social workers)who identify people in crisis and issue them with a food bank voucher, which provides 3 days’ worth of emergency food. Equal Lives can issue vouchers for Norfolk Food banks.
Email: firstname.lastname@example.org Call: 01508 491210
Homelessness, housing and rights
Your local authority may have a statutory duty to provide assistance to homeless households. Find the Housing Department of any local authority by following this link: http://local.direct.gov.uk/LDGRedirect/Start.do?mode=1
Bishopbridge House – A direct access hostel for people who are street homeless.
Email: email@example.com Call: 01603 666563
Shelter – Offers advice and support about a wide range of housing issues.
Email: firstname.lastname@example.org Call: 0344 515 1860
Homeless UK – A website providing advice and support about a wide range of housing issues: www.homelessness.uk.org
Pottergate ARC – ‘drop-in’ advice centre for rough sleepers.
Call: 01603 663496
Stonham HomeStay provides tailored housing-related support to people in the community, supporting people to prevent homelessness, maintain tenancies, access accommodation, increase life skills and enable people to live more independently.
Email: StonhamHomestayNorfolk@homegroup.org.uk Call: 0845 155 0390 (local rate from landlines)
West Norfolk Advice Hub housing advice service
Email: http://www.kingslynnadvicehub.org.uk/ Call: 01553 223113
Modern Slavery Helpline
Call: 0800 0121 700
Call: 101 for non-urgent enquiries or 999 in an emergency
Leeway Provides information, advice and support to people who are affected by domestic abuse.
Women’s aid Provides information, advice and support to people who are affected by domestic abuse.
Email: email@example.com Call: 0117 944 44 11
Pandora Project supports women and children affected by domestic abuse in West Norfolk and Swaffham
Call: Advice Line 07526 257857 Fridays 10am-3pm Website: www.pandoraproject.org.uk/
Galop (for lesbian, gay, bisexual and transgender people)
Call: 0800 999 5428 Website: www.galop.org.uk/
National Centre for Domestic Violence
Call: 0844 8044 999 Website: www.ncdv.org.uk/
The Harbour Centre (24 hour helpline for victims of sexual assault)
Call: 01603 276381
National Domestic Violence Helpline
Call: 0808 2000 247
Sue Lambert Trust is a Norfolk based charity which provides support for survivors of sexual abuse. They offer a range of services including one to one counselling, practical support and group work.
Email: firstname.lastname@example.org Call: 01603 622406
Men’s Advice Line (for men experiencing Domestic Abuse)
Call: 0808 801 0327
Many types of bullying or harassment are actually hate incidents or hate crimes. This includes attacks or violence, name calling, damage to property or belongings. Hate crime can be about people’s age, race, religion, disability or sexual orientation. If it’s an emergency you should call the police on 999. If you want to report a non-urgent incident call 101.
Victim Support Provides information, advice and support.
Email: email@example.com Call: 0300 3030 165
Equal Lives We are a reporting centre for hate crime.
Email: firstname.lastname@example.org Call: 01508 491210
Norfolk Constabulary has set up dedicated web pages for ‘Stop Hate in Norfolk’ (known as SHiN) at https://www.norfolk.police.uk/stop-hate. This provides a set of resources for tackling hate crime in Norfolk. A free hate incident e-learning package will shortly be made available to organisations and members of the public.
There are a range of statutory and voluntary agencies providing advice and support about alcohol and drug use including:
Norfolk Recovery Partnership (Until April 2018)
Email: email@example.com Call: 0300 7900 227
Call: 01603 660 070 Website: www.phoenix-futures.org.uk/phoenix-norcas/
Al-anon – (for families and friends of people with alcohol problems)
Email: firstname.lastname@example.org Call: 01603 617905
Email: email@example.com Call: 01603 621128 (local helpline) Call: 0845 7697555 (national helpline)
Narcotics Anonymous Helpline
Call: 0207 7300 009
Call: 0800 776600 (for advice about specific drugs/ 24 hour helpline)
Mancroft Advice Project (MAP)
PADA (Parents Against Drug Abuse)
Call: 08457 023 86718 (helpline)
GP’s provide the majority of advice, support and treatment for health-related issues. Other useful agencies include:
City Reach This agency provides healthcare services for people who find it difficult to visit or access mainstream GP services. This includes people who are homeless, those at risk of being homeless, sex workers, prisoners, ex-offenders, people with problems linked to alcohol/ drug use, travellers and asylum seekers.
Call: 0800 028 7174 or reception on: 01603 612 481
Most referrals to mental health services come through GPs. If people are currently being supported by the Norfolk and Suffolk Foundation Trust, they can contact the Trust in an emergency. Where people are not existing service users of the Trust, these other agencies can also offer advice and support:
Call: 01603 421239
Samaritans Confidential and non-judgmental emotional support whenever you need someone to talk to.
Call: 08457 90 90 90
MIND run a free phone support line which runs from 4pm to midnight Monday to Friday, and 10am to midnight on Saturday and Sunday. They will offer coping strategies, emotional support, practical advice and signposting, and will also refer on to the Crisis Team if appropriate.
Call: 0808 802 0208
ChildLine Provides information, advice and a counselling service for children and young people. You can also call the helpline if you are an adult worried about a child.
Call: 0800 1111
NHS 111 Provides urgent medical help or advice when it isn’t a life-threatening situation.
Call: 0300 123 1503 Website: https://www.wellbeingnandw.co.uk/
Other useful services include:
Central Norfolk Child Family and Young Person Service (accepts self-referrals from people over age 14, and referrals from family members)
Call: 01603 201400 or 01603 421950
MIND Provides information, advice and support about mental health, including legal rights.
There are a range of agencies providing debt advice and support:
Step Change – debt/ bankruptcy advice, budgeting etc.
Call: 0800 138 1111
National Debt Line
Call: 0808 808 4000 Website: www.nationaldebtline.co.uk/
Money Advice Service
Call: 0300 500 5000 Website: www.moneyadviceservice.org.uk/
MoneyWise HomeSafe – can help anyone in the Norwich area
Money Saving Expert – Budgeting Hints and Tips
Turn2Us – information on benefits and grants, budgeting etc.
Christians against poverty – budgeting/ debt advice (home visits available)
Call: 0800 328 0006
Shelter/ British Gas – advice and grants (self-referrals accepted)
Call: 0344 5151860
Norfolk Community Law Service (NCLS), in partnership with the Suffolk Discrimination Law Service (SDLS), hold monthly advice sessions at NCLS in Norfolk. The sessions take place on the first Monday of every month at St Clements House (2-16 Colegate, Norwich) between 12.00 and 3.00 pm. Website: www.ncls.co.uk If you live in Suffolk, contact SDLS for an appointment by calling: 01473 408111
General information, advice and support services
National Society for Prevention of Cruelty to Children (NSPCC)
Call: 0808 800 5000 Website: www.nspcc.org.uk
Young Parents Advice offer support to anyone whose children are in need, deemed at risk, in care or adopted
Royal British Legion and SSAFA For anyone who has served at least one day in HM forces, including their dependents.
Britannia Veterans Centre at Britannia Road, Norwich NR1 4LU is now open as a contact point for all Member Charities. It provides a single venue in which to meet the widest possible range of support with the collective aim of signposting people to the right agency or charity to address their needs.
Call 01603 611708
Royal Air Force Benevolent Fund provide a range of support aimed at serving and former RAF personnel. They include welfare breaks for families and veterans, grants to help with getting about inside and outside the home, specialised advice on benefits and care services and support for young people through our Airplay programme.
The Bladder and Bowel Foundation have a useful card that can give you access to toilet facilities that might not otherwise be available to you, if you need to use toilets urgently when you are out and about. Contact www.bladderandbowelfoundation.org/resources/toilet-card/
Citizens Advice Provides advice on problems with debt, benefits, employment, housing, discrimination, and many more issues
NACRO (National Association for the Care and Resettlement of Offenders) Provides information and advice for ex-offenders, their families and people working with them.
Email: firstname.lastname@example.org Call: 020 7840 1212
Norfolk Community Transport
Self injury national helpline
Call: 0117 927 9600 Website: www.selfinjurysupport.org.uk
Mancroft Advice Project (MAP) Provides advice, counselling and youth work for young people
Age UK Norfolk
Family Fund – UK’s largest provider of grants to low-income families raising disabled and seriously ill children and young people
‘In my place’ Carers Emergency Service – you will need to join this by completing a form called a ‘carer’s emergency plan’ and a card with an emergency number will be sent to you; in an emergency care workers from the service will be able to take your place for up to 72 hours. Call: 0344 800 8020 Online enquiry form:
You are not alone (YANA) – Help for those in farming who may be affected by stress and depression
Local Assistance Scheme – Depending upon criteria you may be entitled to support via the Local Assistance Scheme which can support with costs of household goods and pre-paid cards as well as the costs of gas,e ecltricity and food. Find out more here: https://www.norfolk.gov.uk/care-support-and-health/support-to-stay-at-home/local-assistance-scheme
Interactive Social Care Finder
Looking for social care in your area? Click the link below to go to a Social Care finder, where you can look for care provision by postcode.