Making it Real Norfolk

Equal Lives

What do you think about your community support or the support of the person you care for? Do you think you have choice and control over your support? Do you think that people who use support services and carers should work together as equals to develop policy and services with people who provide them? You can make a difference to the way your support services are provided in Norfolk.

What is Making it Real?

Making it Real [MiR] wants people to have more choice and control so they can live full and independent lives. MiR is more joined up so that people who use services and carers work together as equals to develop policy and services with the people who provide them.

What are Making it Real goals?
• To put the voice of people who use services and carers in Norfolk at the heart of decision-making about community services.
• To see real changes to the way services are made personal.
• To see people who use services and carers work alongside people who provide services as equal partners in the design and planning of community services.

Who’s involved?
Norfolk County Council and Equal Lives set up a partnership in 2012 to deliver Making it Real in Norfolk. A group was brought together which includes people with links to community groups, user led organisations and strategic partnerships. The groups involved are:- Bridgeplus, Carers’ Council for Norfolk, Equal Lives, Norfolk Independent Living Groups, Norfolk Older People’s forums, Norfolk and Suffolk MH Foundation Trust User forums, Older Persons Strategic Partnership and Opening Doors.

The group, known as the reference group, makes sure that people who use services and carers are given a real say in the way services that affect them are made personal.

What do the people on the reference group do?
• They use the expertise of the communities they represent and their own experience to choose the most important areas to work on.
• They work together with managers at Equal Lives and the Council to agree actions that will be taken to meet the Making it Real priorities.
• They check to see how well the Council and Equal Lives are doing and tells them what needs to change.

What does Making it Real want to see happen?
1. People who use services and carers have more opportunities to get involved with their communities
2. People who use services and carers have more opportunities to learn from each other
3. There is greater co-production of community based support with experts in their own lives
4. People who are socially excluded have opportunities to access personalised community based support
5. People and carers are given support to develop confidence and to self-manage
6. Staff give people more choice and control over their care and support
7. People have health and social care support that is co-ordinated and works well together
8. There is encouragement and training available for care staff and (unpaid) carers. There is training and support for people who volunteer in the community.

Your experience is important. Please get involved. Tell Equal Lives what you think about your support or the support of the person you care for.