Equal Lives regularly comes into contact with vulnerable people. We have policies for safeguarding vulnerable adults and children. We will keep all our conversations with you private unless there is a risk of harm to you or others.

What is abuse?

Abuse of an adult or child can include:

  • Hurting them physically, sexually or emotionally
  • Stealing their money or belongings
  • Making them feel uncomfortable because of their race, sex, religion or disability
  • Not supporting or protecting them

Abuse may happen as a one-off or it may happen over and over again. It may be obvious or it may be so subtle that the person does not even realise that something is wrong.

What to do if you have worries

Abuse can sometimes be hard to notice and you may not want to think that anything is wrong. If you are worried or uncomfortable with a situation it is important you tell someone, this could prevent further abuse happening in the future.

Who can I speak to?

All organisations working with children, disabled people or older people should be able to give you advice about protecting yourself and others from abuse. You can contact us by;


Telephone: 01508 491210

Reporting a safeguarding concern

Safeguarding is everyone’s responsibility. It is about keeping yourself and other people safe. It includes looking at risks and taking steps to manage these. Safeguarding is about preventing and protecting people from harm. Both Adult and child protection is part of safeguarding, regardless of sex, race, religion, or disability. It refers to activities undertaken to protect specific vulnerable adults or children who are suffering or are likely to suffer significant harm.

If you have concerns about the safety or well-being of a child, young person or a vulnerable adult you can contact your local authority:

Norfolk County Council 0344 800 8020
Suffolk County Council 0808 800 4005

If you believe a crime may be involved you can contact the police:

For non-emergencies 101
In emergency only 999
Norfolk Constabulary
Suffolk Constabulary

The following organisations are just some of those that may be able to help you further:

Action on Elder Abuse 0808 808 8141
NSPCC 0808 800 5000
Childline 0800 1111
National Domestic Violence Helpline 0808 2000 247
Norfolk Carers Helpline 0808 808 9876
Care Quality Commission 03000 616161

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