Welcome to Equal Lives

Equal Lives is led by people who face disabling barriers and is dedicated to making your voice heard. We support people to empower themselves to live independent lives. Our aim is to give you the support you need to live your own life and to remove disabling barriers. We are very involved in campaigning on issues that affect you to try and influence policy decisions. We’re also here to provide support and information for the day to day tasks of living. Whether you need to employ a personal assistant, find out what benefits you’re able to receive or you need help or advice for caring for an elderly friend or relative we are here to help. We have lots of information available, so to get you started we’ve put links to some of our most popular areas below. You can also search for a keyword if you know what you’re looking for.



The advice for anyone in any setting is to follow these main guidelines.

  1. If you have been in contact with someone with coronavirus or have returned from an affected areaidentified by the Chief Medical Officer as high risk and you are feeling unwell with a cough, difficulty breathing or fever, stay at home and use the NHS 111 online coronavirus service or call NHS 111.
  2. Wash your hands more often than usual, for 20 seconds using soap and hot water, particularly after coughing, sneezing and blowing your nose, or after being in public areas where other people are doing so. Use hand sanitiser if that’s all you have access to.
  3. To reduce the spread of germs when you cough or sneeze, cover your mouth and nose with a tissue, or your sleeve (not your hands) if you don’t have a tissue, and throw the tissue away immediately. Then wash your hands or use a hand sanitising gel.
  4. Clean and disinfect regularly touched objects and surfaces using your regular cleaning products to reduce the risk of passing the infection on to other people.

At the current time and based on our understanding of what is known of COVID-19 and other similar respiratory viruses, it is likely that older people and those with chronic medical conditions may be vulnerable to severe disease. As more information emerges, recommendations may change.



We are experiencing particularly high call volumes at the moment.

If you do need to contact us, and your query isn’t urgent, please email us if you can on info@equallives.org.uk

You can also send us messages on our Facebook page and someone will get back to you.


If you do need to call us ( 01508 491210 ) Please be aware there may be a longer wait than usual, and you may be asked to leave a message.

Someone will call you back as soon as they can.

Thank you and stay safe



For all those that send in their timesheets and invoices by post, could we ask whenever possible that they could be emailed through to:




This will make the process more efficient, because of Lockdown during the Covid-19 outbreak, our offices aren’t manned as we are working from home, keeping safe and socially distancing. As we have very limited access to the offices to get the post, this could cause delays as it takes longer to access the mail.

We are asking, whenever possible to please send the information to us by email to ensure that we can process the timesheets and invoices as efficiently as we can in these difficult times (if you are unable to email the information to us, please continue to send it via the post, we will get it, it may take longer to process).


Please find below the link to the download page of the website, here you will find timesheets and expenses forms. You can print these off, fill them in, scan them and email them, or fill them in and take a clear picture and email it to us.




If you have any queries please visit the website:


or email:


We really appreciate your understanding in these difficult and trying times.



Our Information, Advice and Advocacy team will no longer be able to hold any face to face appointments with volunteers at our outreaches for welfare benefit appointments. These will be replaced with telephone appointments and if you are currently booked in with us we will contact you in due course to let you know that your Adviser will ring you instead. We understand that this will be frustrating for clients who need face to face support but we have taken this decision to protect our volunteers, staff and clients and we hope to still be able to offer you a great service remotely. Please send us a message or email info@equallives.org.uk if you would like to speak to a member of staff.


This document is for the vulnerable and those with long standing health conditions that are admitted to hospital with Covid 19, it includes useful information and paperwork that should be kept with the notes in the hospital. It includes the Anti DNR form, requesting that resuscitation is attempted. This is in light of us being made aware that people are being asked to sign DNR forms when being admitted to hospital with Covid 19 (when they have certain health conditions).

Equal Lives_Covid19_Emergency Hospital Passport