Welfare Benefits

This page describes welfare benefits and how you can claim them.

Click on one of the links on the sidebar to your right to find more detailed information about the benefits you are interested in. If you want to speak to one of our Advisers face to face please see the list on the info and advice homepage for possible dates and times, alternatively please call us on: 01508 491210

Equal Lives give advice on welfare benefits

Information and advice – helping you to understand a complicated benefits system

You may be asked to claim some benefits online.  If you have a problem with this, there are some organisations that can help you.  Have a look at this: https://www.norwich.gov.uk/directory/1064/digital_hubs for the Norwich area.

All Jobcentres should offer support, and many libraries will also have days when volunteers would be there to help.

The Norfolk Library Service has given some details of when and how you can get help in your local library, if you have a look at this News item from our website: https://equallives.org.uk/norfolk-library-service-support-to-get-online/

New Digital Drop-in at City Hall

Every Wednesday morning, volunteers are based at the Customer Contact Centre at Norwich City Hall to answer questions about technology and the internet. Drop in between 10am and 12pm to speak to a Digital Champion about going online. It could be related to using social media, online banking, setting up an email address, basic web-browsing, job searching, or finding information about local events.  They have computers that you can use, or you can take your own device and connect to the Norwich City Council free WiFi.

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